Frequently Asked Questions | Google Fiber (2024)

BusinessContact us

Sign In

Frequently Asked Questions

Questions and answers about Google Fiber

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet to homes and businesses across the U.S. Our mission is to deliver fast, fairly-priced, and open internet service — using the best technologies, methods, and people to accomplish that.With multi-gig speeds and advanced tech, we support everything you dream of doing online from working at home to creating content and beyond. Plus, you’ll never have to worry about data caps, annual contracts, or hidden fees.Learn more about us.

GFiber is always growing. We added tens of thousands of new addresses this year — and we’re not stopping there. See if your city is one of them here.

PlanMonthly Price
1 Gig$70/mo.• Nest Wifi Pro with Wi-Fi 6E• Up to one Mesh Extender• Verified speed and performance checks
2 Gig$100/mo.• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Verified speed and performance checks
5 Gig$125/mo.• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Verified speed and performance checks
8 Gig$150/mo.• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Verified speed and performance checks
Google Fiber Webpass 1 Gig$70/mo.• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Verified speed and performance checks
Google Fiber Business$100/mo. for 1 Gig• GFiber Wi-Fi 6E Router• Guest Wi-Fi network capability• Free professional installation$250/mo. for 2 Gig• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Single static IP assignment• Guest Wi-Fi network capability• Free professional installation
Google Fiber Webpass Business 1 Gig$100/mo.• Use your own router• Free professional installation
Neighborhood 100 100 MbpsAvailable for qualifying areas in select locations$20/mo.• Google Wifi Router• Easy self-install kit

Pricing does not include taxes and fees. Availability may vary by your location. For more details on plans and pricing where you live, visit our website and select your GFiber (or your Google Fiber Webpass) city.

PlanMax speeds
1 GigUp to 1,000 Mbps downloadUp to 1,000 Mbps upload
2 GigUp to 2,000 Mbps downloadUp to 2,000 Mbps upload
5 GigUp to 5,000 Mbps downloadUp to 5,000 Mbps upload
8 GigUp to 8,000 Mbps downloadUp to 8,000 Mbps upload
Google Webpass 1 GigUp to 1,000 Mbps downloadUp to 1,000 Mbps upload
Google Fiber Business 1 Gig Up to 1,000 Mbps downloadUp to 1,000 Mbps upload
Google Fiber Business 2 Gig Up to 2,000 Mbps downloadUp to 2,000 Mbps upload
Neighborhood 100Available for qualifying areas in select locationsUp to 100 Mbps downloadUp to 100 Mbps upload

You can get the fastest possible internet speeds by connecting your computer to your Fiber Jack or router with an Ethernet cable.Want to know how fast your devices can go over Wi-Fi? Check out this blog post to make the most of your wireless connection.

Fiber internet (also known as an ‘fiber optic’ internet) is a type of high-speed connection that sends data as pulses of light through extremely thin strands of fiberglass. Data can travel through those strands at speeds almost as fast as the speed of light. Using fiber internet can help you with smoother video calls, gaming with less lag, uploading and downloading large files quickly, streaming movies and shows, and handling busy households with multiple internet users.Google Fiber Webpass is a wireless technology from GFiber, using millimeter wave technology to create a point-to-point wireless network that delivers fast, reliable internet to apartment buildings, condominiums, and businesses in select cities.Learn more about Google Fiber Webpass.

All GFiber service plans include next-gen equipment at no extra cost, including a router. You’re also welcome to use your own router if you already have one you prefer.

  1. Visit fiber.google.com.
  2. Enter your address, then click the "Check availability" button to see if service is available for your location.
  3. If GFiber is available at your address, follow the on-screen instructions to sign up.

The 1 Gig plan can take up to an hour to install with either a self-install kit or a professional installation. The 2, 5, and 8 Gig plans require professional installation and typically takes up to two hours. These time estimates include installation, set-up, and any software updates to the equipment.

With GFiber, the installation process includes three main steps:

  1. First, fiber cable is placed at the street level.
  2. Then, fiber is run from the street to homes and apartment buildings, and connected using a box on the outside of those homes and buildings (known as an NIU). We call this a ‘drop install’ and you don’t need to be home when it happens. The NIU connects your home or apartment building to the fiber that runs through the neighborhood.
  3. Finally, a technician will come to your home and install a Fiber Jack if you don’t already have one. This small box will be where internet enters your home. The Fiber Jack will then be connected to your router. Depending on whether you choose self install or pro install, this can be done by the technician or by someone in your household.

When you sign up for GFiber, we’ll provide all the equipment you’ll need for your internet to run smoothly.Here is what’s included with most of our plans:A Network Interface Unit (NIU)This is a box that a technician will place outside your home or apartment building. It’s in a location that you typically won’t see and won’t need to access. The NIU is the designated point between the rest of the fiber optic cable running through your neighborhood and your home or building. Once installed, you won’t need to think about it anymore.A Fiber JackThis is another small box where internet enters your home from the outside. If there isn’t already a Fiber Jack in your home, our technicians will set this up during your installation appointment.A routerYou’ll need a router to connect to Wi-Fi. Your plan will determine what kind of router you get, but you also use your own router if you like.A mesh extenderYou may or may not need a mesh extender for more internet coverage based on the size of your home or business. Most of our plans come with at least one Mesh Extender included, but you can request more for an additional fee.

Didn’t find the answer you were looking for? Browse through our Help Center or reach out to us directly.

Get started with GoogleFiber

Frequently Asked Questions | Google Fiber (2)Frequently Asked Questions | Google Fiber (3)

Self installation with Google Wifi

Frequently Asked Questions | Google Fiber (4)Frequently Asked Questions | Google Fiber (5)

Getting started with streaming

Frequently Asked Questions | Google Fiber (6)Frequently Asked Questions | Google Fiber (7)

Setting up Google Fiber yourself

Frequently Asked Questions | Google Fiber (2024)

FAQs

Why is my first Google Fiber bill so high? ›

Some bills have a prorated first month

For most customers, your first bill will be higher than your following monthly bills. If you signed up for GFiber after the start of the current month's billing cycle, your first bill will include those remaining days of the month (prorated period) plus your full month of service.

How to get the most out of Google Fiber? ›

To get the fastest speeds, your Mesh Extender should be halfway between your router and the furthest location where Wi-Fi coverage is needed. If it's placed farther away, any devices connected to the Mesh Extender may experience slower Wi-Fi speeds (even though your device may be showing a strong Wi-Fi connection).

What should my internet speed be with Google Fiber? ›

Downloads of up to 2 gigabits per second and uploads of up to 1 gigabit per second (up to 2 gigabits per second in select markets)

Why can't I change my Google Fiber plan? ›

Certain plan changes require new equipment. If the new plan you want to switch to requires that you switch to a different type of router, for example, you'll need to contact customer service for an installation appointment or so we can ship you a self-install kit.

What is the average cost of Google Fiber? ›

Google Fiber internet speeds and plans
PackageInternet typePrice*
Google Fiber 1 GigFiber$70.00/mo.
Google Fiber 2 GigFiber$100.00/mo.
Google Fiber 5 GigFiber$125.00/mo.
Google Fiber 8 GigFiber$150.00/mo.
Feb 26, 2024

Does Google Fiber have hidden fees? ›

Google Fiber is here to make the web better and faster. And from the beginning, we've aimed to be as transparent as we can with our pricing. That's why we don't do things like charge extra fees for HD channels or limit the amount of data you can send or receive.

Why is my Google Fiber not 1 gig? ›

When you use devices over Wi-Fi, it's unlikely you'll be able to achieve gigabit speeds. You can improve your speeds by carefully managing any interference from outside sources, which can significantly reduce network speeds for devices operating over Wi-Fi.

Is there a fee to cancel Google Fiber? ›

No, but you will get a refund for any days you aren't a customer. Even if you canceled on the 1st of the month, your final bill will account for the whole last month. However, you will be credited for any unused service after you complete all the steps to cancel: Your account has been canceled.

How many devices can connect to Google Fiber? ›

A maximum of four devices can be wired to the Network Box using Ethernet cables. If you want to add more wired devices, you can connect a gigabit Ethernet switch. Connecting directly to the Network Box provides the fastest speeds on your network. The Network Box supports a maximum of 16 wireless devices.

Why is my Google Fiber Wi-Fi so slow? ›

Your internet can be slow for many reasons. Your internet plan may be too slow for your needs, your modem or router may be out of date, your router may be on the fritz, or you might have too many people using your Wi-Fi at the same time.

How does Google Fiber connect to your house? ›

They'll install a Fiber Jack inside your home that connects to our fiber optic lines from outside of your home. Then, they'll install any other devices that come with your GFiber service plan, show you how to use them, and make sure everything is working smoothly.

Is Google Fiber faster than 5G? ›

No, 5G home internet is not faster than fiber. Fiber can reach speeds up to 5,000Mbps, while 5G home internet can reach max speeds of 300–1,000Mbps (depending on the provider and plan).

What is happening to Google Fiber? ›

In August 2022, Google Fiber announced it would expand into 22 metro areas in five states (Arizona, Colorado, Idaho, Nebraska, and Nevada), including previously announced expansions into Mesa, Arizona, and Colorado Springs, Colorado, based on where it felt speeds were lagging.

Do you need a router with Google Fiber? ›

A routerYou'll need a router to connect to Wi-Fi. Your plan will determine what kind of router you get, but you also use your own router if you like. A mesh extenderYou may or may not need a mesh extender for more internet coverage based on the size of your home or business.

Does Google Fiber have a free option? ›

1 Gig Internet $0/month service is available for customers in select public housing and affordable housing properties. There are no contracts, construction fees, or installation fees. This service provides up to 1 Gigabit upload and download speeds.

Is your first phone bill more expensive? ›

Why your first bill may be higher than expected: It may have activation, installation, equipment, or one-time fees. It may include installment billing. This splits some one-time charges into equal monthly payments.

How often does Google Fiber raise prices? ›

The Google Fiber price doesn't increase after a promotional period and has no additional fees for installation or the Google Fiber router. Although the starting price is slightly higher than other fiber plans, the long-term value is good because of the absence of extra add-on fees and the price stability.

Top Articles
Generation 50+: Northrop Grumman E-2D Advanced Hawkeye
What is User Experience - Definition, Benefits, Examples
Helene flooding strands hundreds of North Carolina residents as storm’s death toll reaches 95 | CNN
Motorcycle Blue Book Value Honda
Conan Exiles Obelisk Locations - Must-Know Obelisk Info - Conan Fanatics
Hra Hoyt Schermerhorn
402 Union Carpenter jobs in Minneapolis
Wshv Tv
Doodle Champion Island Games - Retrogamepapa | Google Olympics
Do banks make most of their money from interest?
Preguntas Frecuentes sobre Mi Cuenta | Administrar Mi cuenta | Cricket
Ncnp Conference 2022
Pizza Chef, Knapp Street Pizza, New York, NY – Chef & Cook job near Gerritsen Beach #46PogX | JOB TODAY
Um, Madelyn Cline Is Legit 🔥 In This 'Tommy Girl' Crop Top On IG
Sherwin Williams Extreme Bond Primer Vs Kilz
Teenage Houston rapper That Girl Lay Lay becomes a multimedia sensation
Remera Kira - Camel — Tienda Soy Santander
Costco + Uber Eats promo mistake - 60% off Costco Chocolate Prices
Jcpenney Salon Salinas
NCAA College Football FBS Standings | NCAA.com
183 frases bíblicas para perfil en redes sociales
Sinai Sdn 2023
Ups Access Point Location Airway Heights Photos
Gas Station Near Santa Barbara Airport
Lompoc – Travel guide at Wikivoyage
Convert Celsius to Fahrenheit
Roblox Corp. v. Wowwee Grp., No. 22-CV-04476-SI
Top Workplaces 2024 honors 73 companies among the best in Knoxville and East Tennessee
123 Certificates
8664652192
Flexas.com - Office space in Amsterdam - 280 offices available
Jet Ski Rental Conneaut Lake Pa
Palladino's Market
The Mystery of PO Box 247001 Omaha NE and Credit Cards Explained
Bgcforme Portal
Obituary for Abraham Bernard Fennell at J. Foster Phillips Funeral Home, Inc.
Psalm 136 Nkjv
Arcanis Secret Santa
How To Use The Monitor Tab On Thinkorswim Account Statement Td Ameritrade
Shell Shockers Online Unblocked
Senior Personal Banker - Personal Banking Luxembourg - Banque de Luxembourg - jobs.lu
Sam's Club Stafford Gas Price
Syracuse Deadline
Hounds Town Brunswick Reviews
Protecta EVO Express Bait Station
Wsbtv Traffic Map
Yy77792.com [WHOIS Lookup]
Extreme Math Unblocked Roblox
Ledger-Enquirer from Columbus, Georgia
Publications | Philippe Romański
The Ultimate List of Sims 4 Clutter CC (Kitchen, Bedroom, Bathroom, & More!) - Must Have Mods
1946 Chevy Truck For Sale Craigslist
Latest Posts
Article information

Author: Tish Haag

Last Updated:

Views: 5664

Rating: 4.7 / 5 (67 voted)

Reviews: 82% of readers found this page helpful

Author information

Name: Tish Haag

Birthday: 1999-11-18

Address: 30256 Tara Expressway, Kutchburgh, VT 92892-0078

Phone: +4215847628708

Job: Internal Consulting Engineer

Hobby: Roller skating, Roller skating, Kayaking, Flying, Graffiti, Ghost hunting, scrapbook

Introduction: My name is Tish Haag, I am a excited, delightful, curious, beautiful, agreeable, enchanting, fancy person who loves writing and wants to share my knowledge and understanding with you.