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Frequently Asked Questions
Questions and answers about Google Fiber
What is GFiber?
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet to homes and businesses across the U.S. Our mission is to deliver fast, fairly-priced, and open internet service — using the best technologies, methods, and people to accomplish that.With multi-gig speeds and advanced tech, we support everything you dream of doing online from working at home to creating content and beyond. Plus, you’ll never have to worry about data caps, annual contracts, or hidden fees.Learn more about us.
Is GFiber in my area?
GFiber is always growing. We added tens of thousands of new addresses this year — and we’re not stopping there. See if your city is one of them here.
How much are the GFiber internet plans?
| Plan | Monthly Price |
| 1 Gig | $70/mo.• Nest Wifi Pro with Wi-Fi 6E• Up to one Mesh Extender• Verified speed and performance checks |
| 2 Gig | $100/mo.• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Verified speed and performance checks |
| 5 Gig | $125/mo.• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Verified speed and performance checks |
| 8 Gig | $150/mo.• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Verified speed and performance checks |
| Google Fiber Webpass 1 Gig | $70/mo.• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Verified speed and performance checks |
| Google Fiber Business | $100/mo. for 1 Gig• GFiber Wi-Fi 6E Router• Guest Wi-Fi network capability• Free professional installation$250/mo. for 2 Gig• GFiber Wi-Fi 6E Router• Up to two Mesh Extenders• Single static IP assignment• Guest Wi-Fi network capability• Free professional installation |
| Google Fiber Webpass Business 1 Gig | $100/mo.• Use your own router• Free professional installation |
| Neighborhood 100 100 MbpsAvailable for qualifying areas in select locations | $20/mo.• Google Wifi Router• Easy self-install kit |
Pricing does not include taxes and fees. Availability may vary by your location. For more details on plans and pricing where you live, visit our website and select your GFiber (or your Google Fiber Webpass) city.
How fast is GFiber?
| Plan | Max speeds |
| 1 Gig | Up to 1,000 Mbps downloadUp to 1,000 Mbps upload |
| 2 Gig | Up to 2,000 Mbps downloadUp to 2,000 Mbps upload |
| 5 Gig | Up to 5,000 Mbps downloadUp to 5,000 Mbps upload |
| 8 Gig | Up to 8,000 Mbps downloadUp to 8,000 Mbps upload |
| Google Webpass 1 Gig | Up to 1,000 Mbps downloadUp to 1,000 Mbps upload |
| Google Fiber Business 1 Gig | Up to 1,000 Mbps downloadUp to 1,000 Mbps upload |
| Google Fiber Business 2 Gig | Up to 2,000 Mbps downloadUp to 2,000 Mbps upload |
| Neighborhood 100Available for qualifying areas in select locations | Up to 100 Mbps downloadUp to 100 Mbps upload |
You can get the fastest possible internet speeds by connecting your computer to your Fiber Jack or router with an Ethernet cable.Want to know how fast your devices can go over Wi-Fi? Check out this blog post to make the most of your wireless connection.
What’s the difference between fiber internet and Google Fiber Webpass technology?
Fiber internet (also known as an ‘fiber optic’ internet) is a type of high-speed connection that sends data as pulses of light through extremely thin strands of fiberglass. Data can travel through those strands at speeds almost as fast as the speed of light. Using fiber internet can help you with smoother video calls, gaming with less lag, uploading and downloading large files quickly, streaming movies and shows, and handling busy households with multiple internet users.Google Fiber Webpass is a wireless technology from GFiber, using millimeter wave technology to create a point-to-point wireless network that delivers fast, reliable internet to apartment buildings, condominiums, and businesses in select cities.Learn more about Google Fiber Webpass.
Do I need a router for GFiber?
All GFiber service plans include next-gen equipment at no extra cost, including a router. You’re also welcome to use your own router if you already have one you prefer.
How to sign up for Google Fiber?
- Visit fiber.google.com.
- Enter your address, then click the "Check availability" button to see if service is available for your location.
- If GFiber is available at your address, follow the on-screen instructions to sign up.
How long does GFiber internet take to activate?
The 1 Gig plan can take up to an hour to install with either a self-install kit or a professional installation. The 2, 5, and 8 Gig plans require professional installation and typically takes up to two hours. These time estimates include installation, set-up, and any software updates to the equipment.
How is fiber optic internet installed?
With GFiber, the installation process includes three main steps:
- First, fiber cable is placed at the street level.
- Then, fiber is run from the street to homes and apartment buildings, and connected using a box on the outside of those homes and buildings (known as an NIU). We call this a ‘drop install’ and you don’t need to be home when it happens. The NIU connects your home or apartment building to the fiber that runs through the neighborhood.
- Finally, a technician will come to your home and install a Fiber Jack if you don’t already have one. This small box will be where internet enters your home. The Fiber Jack will then be connected to your router. Depending on whether you choose self install or pro install, this can be done by the technician or by someone in your household.
What kind of equipment is needed for fiber optic internet?
When you sign up for GFiber, we’ll provide all the equipment you’ll need for your internet to run smoothly.Here is what’s included with most of our plans:A Network Interface Unit (NIU)This is a box that a technician will place outside your home or apartment building. It’s in a location that you typically won’t see and won’t need to access. The NIU is the designated point between the rest of the fiber optic cable running through your neighborhood and your home or building. Once installed, you won’t need to think about it anymore.A Fiber JackThis is another small box where internet enters your home from the outside. If there isn’t already a Fiber Jack in your home, our technicians will set this up during your installation appointment.A routerYou’ll need a router to connect to Wi-Fi. Your plan will determine what kind of router you get, but you also use your own router if you like.A mesh extenderYou may or may not need a mesh extender for more internet coverage based on the size of your home or business. Most of our plans come with at least one Mesh Extender included, but you can request more for an additional fee.
Didn’t find the answer you were looking for? Browse through our Help Center or reach out to us directly.
Get started with GoogleFiber
Self installation with Google Wifi
Getting started with streaming
Setting up Google Fiber yourself
